Crystal Singh-Stephens
Owner, CX Innovators
ABOUT CRYSTAL:I am a dynamic executive based in New York, specializing in customer success and operations. One of my key achievements has been achieving rapid revenue growth by creating scalable business models and implementing lean processes. By leveraging AI, I have been at the forefront of building teams that prioritize efficiency over traditional human resource-centric approaches.
Collaboration and partnership are the cornerstones of my approach. I thrive on working closely with clients and colleagues, fostering a culture of teamwork and shared success. I take pride in my ability to nurture and develop leaders, empowering them to reach their full potential.
Explore other sections of my website to delve deeper into my expertise in leadership development, process improvement, and revenue-focused customer success. Together, we can unlock new possibilities and propel your business to new heights.
Listen to what people are saying about Crystal
“Crystal is a top-notch leader - both in expertise in Customer Success and Service, Operations and Sales and team leadership. She thinks 20 steps ahead to make sure the project, launch or program goes smoothly. She is admired by her peers and has a following of the teams she leads that’s second-to-none. You’re lucky if you are able to call Crystal a fellow team member.”
Mylee Vigness - Fintech Innovator | GM | Advisor
Mark Smith - Author | Executive Advisor
“Sometimes you interview someone and realize, “They are more qualified than I am ... I hope I can convince them to work for me.”
That’s exactly my experience with Crystal.
- Immediate and obvious competency.
- Ability to simply explain the complex.
- A PRODUCER. No one puts out work like she does. And meaningful work. Never busy work.
- Obsessed with actually developing her people. Every single day. In their current role and for the future.
- A blast to work with. She can take it and, boy, can she dish it out. You better be on your game.
She’s also a genuinely wonderful person. Gives back to the community. Devoted to family. ”
Travis Flanagan - Partner Manager @ Pinterest
“As I reflect on my professional journey, I can’t ignore the fact that I wouldn’t be the leader I am today without the mentorship, insight, and occasional kick in the ass that Crystal Stephens has given me through the years. Crystal is fearless, to the point, and more passionate about developing people than you can possibly imagine. Her work ethic is unrivaled, and the value she brings with her is almost impossible to quantify. I was lucky enough to be a part of her journey at MarketStar on the Dropbox program, and in the 4 years we worked together, I’d never had anyone put so much passion and energy into developing me, which I could in turn use to help develop my people. I strive every day to make an impact on just one rep the way she impacted me during our time working together, and for that I am forever grateful. ”