Crystal
Singh-Stephens
FRAUD & CX LEADER • OPERATIONS STRATEGIST • AI INNOVATOR
I build companies that scale. Then I go water my plants.
ABOUT:I build companies that scale. Then I go water my plants.
Because we all need to maintain balance. Fifteen years in fintech, and I've never once had a boring job. I've built fraud systems, scaled support orgs, and led operations through the kind of growth that breaks most teams. I helped take Womply from 35K to 3M users through a unicorn exit. Now I run CX and Fraud Ops at Atlas, where a lean team and smart AI keep us at 93% CSAT.
I'm also a mom of three, a keeper of 27 house plants, and someone who recharges best with warm skies, tall trees, and the sound of water. I believe you can build a corporate engine without losing the human in it — that authenticity, empathy, and purpose aren't soft skills, they're operating principles.
I believe AI can bridge the gap between scale and connection — that technology should bring us closer to our customers, not further away.
I lead the way I live — passionately, authentically, and with purpose. We don't do fluff. But we work incredibly hard to make every interaction matter.
What People Say
“Crystal is a top-notch leader - both in expertise in Customer Success and Service, Operations and Sales and team leadership. She thinks 20 steps ahead to make sure the project, launch or program goes smoothly. You’re lucky if you are able to call Crystal a fellow team member.”
Mylee Vigness - Fintech Innovator | GM | Advisor
Mark Smith - Author | Executive Advisor
“Sometimes you interview someone and realize, ‘They are more qualified than I am ... I hope I can convince them to work for me.’ That’s exactly my experience with Crystal. Immediate and obvious competency. A PRODUCER. No one puts out work like she does. And meaningful work. Never busy work. Obsessed with actually developing her people. Every single day.”
Travis Flanagan - Partner Manager @ Pinterest
“Crystal is fearless, to the point, and more passionate about developing people than you can possibly imagine. Her work ethic is unrivaled. In the 4 years we worked together, I’d never had anyone put so much passion and energy into developing me. I strive every day to make an impact on just one rep the way she impacted me, and for that I am forever grateful.”